![]() ![]() Please ensure proof of purchase is retained and presented at time of warranty claim. If there is no warranty specified on the product page there is no warranty offered for this particular product.Īll warranties are offered on a back to base condition. WARRANTY: All warranty periods are specified on the individual product page. Return postage is the responsibility of the customer unless otherwise agreed and registered post is strongly recommended as we are not responsible for any damages or loss in transit. Items must be in original conditions including all tag, packages and boxes unopened. If your order has been dispatched unfortunately we are unable to cancel the order but you may post back the item/s to us at your expense and we will refund you less a 20% restocking fee. RETURNS: Once your order is placed and confirmed, providing the order has not shipped we are able to cancel your order without charge. If you have any concerns please feel free to contact us. Please note that tracking numbers can take up to 24 hours to become active. Yes you will receive an email with your orders tracking details as soon as we have processed the order, you can also log in to your account and view your previous orders which also has a link to track your delivery. Please note a 20% restocking fee applies to all cancelled orders. ![]() If you need to cancel your order please contact us immediately and we will do our best to assist. ![]() Unfortunately once orders have been placed we are unable to make any changes, this is due to the fact we have multiple locations which we dispatch orders from. Dog Cat Small Animal Reptile & Amphibian Prescription Food Bird. If you have any questions regarding your order please fill in your details in the contact us page or email if I need to change or cancel my order? Specials Budget Plus Shop By Pet Shop By Brand Vet Diets Auto Delivery About Us. Unfortunately, this means your parcel delivery may be delayed, they are doing everything they can to minimise delays. NOTE: Please allow up to an additional 2-4 business days for orders that contain bulky items such as coops and hutches, scratching post, bird cages etcĪustralia Post and many other major courier companies are seeing a substantial increase in volume as more people are shopping online which is impacting the network. ![]()
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